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Description
Gain a comprehensive understanding of your engagements with both existing and prospective clients, and avoid unnecessary cold calls whenever possible. You will always have access to a detailed history of interactions, even as your contacts transition to different companies or roles. The Placements module in Charm offers the precision and adaptability required to effectively compensate your consultants, ensure data integrity, and supply essential financial information to payroll and various applications. Eliminate the need to allocate additional resources for converting data into useful insights. As we implement Charm within your organization, we will guarantee that you receive the necessary in-depth reports to oversee your sales activities in real time. Forward-thinking businesses have moved past outdated client and contact coding methods long ago. With Charm’s tagging feature, you can classify clients, contacts, and opportunities in multiple ways to enhance your direct marketing efforts and streamline system searches and notifications, making your operations more efficient and effective. This innovative approach not only saves time but also optimizes your marketing strategies, ensuring that you stay ahead in a competitive landscape.
Description
The way clients perceive your organization during each interaction, particularly in critical moments, significantly shapes their overall sentiment towards you. Engaging in active listening throughout the customer journey allows for a profound comprehension of your clients' needs and enhances your capability to respond effectively. Undoubtedly, assessing the customer experience stands as the foundational element in executing effective business strategies. It is widely acknowledged that a satisfied customer is the cornerstone of loyalty. We assist organizations throughout every phase of project execution, beginning with design and extending to the analysis of outcomes. This includes the comprehensive creation of customer survey methodologies or voice of the customer programs. We ensure continuous data collection from the identified target audience and craft detailed reports and dashboards that facilitate informed decision-making at all organizational levels. Additionally, we implement a systematic feedback loop strategy, which encompasses post-survey engagement with clients, including strategic design and manager training, ensuring that your organization remains responsive and in tune with customer expectations. By fostering this cycle of feedback and improvement, we contribute to a culture of customer-centricity that can elevate overall satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2000 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Wizardsoft
Founded
2014
Country
Australia
Website
charm.wizardsoft.com
Vendor Details
Company Name
SOM
Founded
1986
Country
Canada
Website
www.som.ca/en/products/customer-experience-management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management