Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Never respond to another chargeback! Stop wasting your time responding to chargebacks or losing money. ChargeSentry wins back your revenue automatically! No other service compares to ChargeSentry – we’re less expensive, easier, and faster than the other guys. Responding to your chargebacks is clumsy and time-consuming. Ineffective responses and lack of proper evidence cause poor results. Other chargeback response services don’t help much. They’re expensive, require long contracts, lengthy integration, and usually still require you to do something. We started ChargeSentry to help small and medium-sized e-commerce merchants, just like you, eliminate the friction of responding to your chargebacks and ending revenue loss. Started by e-commerce and merchant processing industry veterans, we bring over 15 years of experience responding to countless chargebacks.

Description

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Apache Solr No 
Authorize.Net Yes 
Bank of America Business Advantage Yes 
Chase Business Complete Banking Yes 
Elasticsearch No 
Elavon Yes 
Fiserv Yes 
Maxio Yes 
Oracle Application Testing Suite No 
Oracle Siebel CRM No 
PHP Fusion No 
PayCafe Yes 
Paysafe Yes 
Salesforce No 
Shopify Yes 
Stripe Yes 
TSYS Yes 
WooCommerce Yes 
Worldpay Yes 

Integrations

Apache Solr Yes 
Authorize.Net No 
Bank of America Business Advantage No 
Chase Business Complete Banking No 
Elasticsearch Yes 
Elavon No 
Fiserv No 
Maxio No 
Oracle Application Testing Suite Yes 
Oracle Siebel CRM Yes 
PHP Fusion Yes 
PayCafe No 
Paysafe No 
Salesforce Yes 
Shopify No 
Stripe No 
TSYS No 
WooCommerce No 
Worldpay No 

Pricing Details

$99.95 per month
Packages start at $99/mo., with a free package option.
Free Trial No 
Free Version Yes 

Pricing Details

$460 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ChargeSentry

Country

United States

Website

www.chargesentry.com

Vendor Details

Company Name

Germain UX

Founded

2012

Country

United States

Website

germainux.com

Product Features

Accounts Receivable

ACH Payment Processing No 
Billing & Invoicing No 
Check Processing No 
Collections Management Yes 
Online Payment Processing Yes 
Overpayment Processing No 
Partial Payments Yes 
Receivables Ledger No 
Recurring Billing Yes 

Chargeback Management

Chargeback Dispute Management Yes 
Chargeback Insurance No 
Chargeback Prevention Yes 
Chargeback Recovery Yes 
For Banks / Issuers Yes 
For Merchants Yes 
For Suppliers / Manufacturers / Distributors Yes 
Fraud Detection Yes 
Reporting / Analytics Yes 

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts Yes 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates No 

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking Yes 
For Crypto No 
For Insurance Industry No 
For eCommerce Yes 
Internal Fraud Monitoring Yes 
Investigator Notes Yes 
Pattern Recognition Yes 
Transaction Approval No 

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design No 
Visual Workflow Management Yes 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing Yes 
Predictive Analytics Yes 
Regression Analysis Yes 
Sentiment Analysis No 
Statistical Modeling Yes 
Text Analytics Yes 

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs Yes 
Policy Management No 
Portfolio Management No 
Prioritization Yes 
Release Management Yes 
Timeline Management Yes 
Troubleshooting Reports Yes 

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