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Description

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

Description

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow Yes 
HotelConnect Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Magento Yes 
Make Yes 
Pipedrive Yes 
Revamp CRM Yes 
Shopify Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Easyflow No 
HotelConnect No 
HubSpot CRM No 
HubSpot Customer Platform No 
Magento No 
Make No 
Pipedrive No 
Revamp CRM No 
Shopify No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$24 per user per month
Plans priced per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$96/Channel/Year
Or starting at $960 for permanent license.

Permanent license option as well as subscription year term license available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Channels

Founded

2014

Country

United States

Website

www.channels.app

Vendor Details

Company Name

Versadial Solutions

Founded

1994

Country

United States

Website

www.versadial.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics No 

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing No 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

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