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features
design
support

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Description

A change control management system facilitates the organized coordination of all documented modifications across various departments throughout the change control procedure. In the absence of such a coordinated system, users might inadvertently implement changes that could disrupt operations or reverse alterations proposed by colleagues in other departments. Moreover, adopting a change control system enhances transparency, allowing all users to track requested changes, their current status, and the individuals accountable for executing the workflow. Organizations choose to invest in change control management tools because they must oversee changes at all levels of the supply chain to maintain quality standards and comply with regulatory requirements. An effective change control management platform will establish a comprehensive system that addresses miscommunications and bridges gaps between departments, resulting in improved operational efficiency. By ensuring that all parties involved are well-informed, the system ultimately contributes to a more streamlined change process.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX
Pointel DCCM

Integrations

Genesys Cloud CX
Pointel DCCM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sparta Systems

Founded

1994

Country

United States

Website

www.spartasystems.com/products/trackwise-digital-change-control

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Product Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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