Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cerence stands out as a leading AI assistant solution specifically tailored for global mobility, providing an extensive array of products, services, innovations, and toolkits that enhance user experiences within the mobility landscape. As advancements in automotive technology continue to evolve, Cerence paves the path for a revolutionary generation of in-car assistants, offering a multi-modal and intricately integrated companion that supports drivers on their everyday journeys while ensuring their safety, comfort, productivity, and access to information. The Cerence Co-Pilot represents a groundbreaking innovation in automotive voice assistance, evolving it into a proactive and intuitive AI companion that offers unprecedented support to drivers. Operating directly from a vehicle's head unit, the Cerence Co-Pilot leverages sophisticated AI algorithms that are seamlessly integrated with the car's sensors and data, enabling it to interpret complex scenarios both within the vehicle and in its surroundings. This level of integration not only enhances the driving experience but also sets a new standard in automotive technology.
Description
Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
Collate
No
Microsoft Connected Vehicle Platform
Yes
Salesforce
No
Integrations
Collate
Yes
Microsoft Connected Vehicle Platform
No
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cerence
Country
United States
Website
www.cerence.com/cerence-products/core-technologies
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/automotive/cloud/
Product Features
Product Features
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No