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ease
features
design
support

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Write a Review

Description

Move past simple points, badges, and leaderboards by leveraging diverse gaming elements and techniques that heighten excitement and engagement to effectively enhance employee involvement, learning, and overall performance. Minimize turnover and burnout by ensuring that every team member has the opportunity to shine every day while envisioning a straightforward route to achievement. Acknowledge employees promptly for their actions, processes, and contributions that lead to positive business outcomes, fostering a culture of ongoing excellence. Create and maintain enthusiasm about pursuing objectives, acquiring knowledge, and collaborating as part of a team. Recognizing that employees are not mere machines, it is crucial to instill in them a sense of worth and purpose to keep their motivation high. With Centrical, every employee has the potential to be a hero, not just the standout performers, through tailored challenges, weekly accomplishments, and evolving game narratives that clearly outline their journey towards success and personal growth. By linking specific behaviors to recognition, these actions can become ingrained habits. Centrical capitalizes on data from your business systems and compensation strategies to provide immediate rewards to employees for making the right choices, ultimately creating a more engaged and motivated workforce. This approach not only benefits individual employees but also enhances overall organizational performance and morale.

Description

Every tool utilized within a contact center offers a unique insight into the operational health, each insight prompting a specific action to be taken. ClearView stands as the unified source of truth for these varied insights, enabling you to dedicate less time to report generation and more time to achieving tangible results. Just like when you're multitasking by driving, conversing on the phone, and enjoying a breakfast burrito—it's easy to lose focus and veer off course; the real-time alerts from "rumble strips" help you make necessary adjustments. In a similar fashion, ClearView acts as a virtual rumble strip for employees, notifying them of unproductive habits to maintain team focus. Historically, reports were exclusively directed toward management and then slowly filtered down to agents, often treated as an afterthought. In contrast, today’s call center agents not only have the capability to read reports but also thrive on constant updates. With ClearView, agents remain consistently informed about their performance, allowing you to concentrate on the most critical aspects of your operation. This shift ensures that teams are more engaged and proactive in their roles, ultimately driving better outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Advertising Cloud Yes 
Microsoft 365 Yes 
ON!Track Asset Management Yes 
Oracle Cloud Infrastructure Yes 
SAP Document Center Yes 
SAP Store Yes 
Salesforce Yes 
Telia ACE Yes 
Verizon Cloud Yes 

Integrations

Adobe Advertising Cloud No 
Microsoft 365 No 
ON!Track Asset Management No 
Oracle Cloud Infrastructure No 
SAP Document Center No 
SAP Store No 
Salesforce No 
Telia ACE No 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Centrical

Founded

2013

Country

United States

Website

centrical.com/platform/gamification/

Vendor Details

Company Name

ClearView

Founded

2012

Country

United States

Website

clearviewlive.com/dashboards/

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

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