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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cendyn's CMS is specifically designed for the hospitality industry. It manages content and scales with you growth. You can increase website engagement and urgency by utilizing robust personalization features, simple administrative functionality, and promotion of live rates to convert lookers to bookers.

Description

Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services. Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations. Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests. To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs. Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Amadeus Central Reservations System (CRS) Yes 
Clarabridge Yes 
Clarity Hotel Manager Yes 
Delphi Yes 
Frontdesk Anywhere Yes 
GuestCentrix Yes 
GuestRevu Yes 
Hotello Yes 
IQware Yes 
Marigold Engage Yes 
Medallia Yes 
OpenTable Yes 
Oracle Cloud Infrastructure Yes 
Rezcontrol Yes 
SevenRooms Yes 
Smart Hotel Software Yes 
SpaSoft Yes 
SynXis Yes 
TAC CREDIT Yes 

Integrations

Amadeus Central Reservations System (CRS) No 
Clarabridge No 
Clarity Hotel Manager No 
Delphi No 
Frontdesk Anywhere No 
GuestCentrix No 
GuestRevu No 
Hotello No 
IQware No 
Marigold Engage No 
Medallia No 
OpenTable No 
Oracle Cloud Infrastructure No 
Rezcontrol No 
SevenRooms No 
Smart Hotel Software No 
SpaSoft No 
SynXis No 
TAC CREDIT No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cendyn

Founded

1996

Country

United States

Website

www.cendyn.com/web-design-development/

Vendor Details

Company Name

Cendyn

Founded

1996

Country

United States

Website

go.cendyn.com/cendyn/sourceforge/call-center

Product Features

Content Management

Audio Content No 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

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