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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cekura offers a comprehensive testing and monitoring solution for voice AI agents to ensure seamless, high-quality conversational experiences. Users can simulate diverse workflows, personas, and real audio scenarios to rigorously evaluate agent responses against custom metrics. The platform supports parallel execution of test calls, speeding up evaluations and identifying issues before deployment. Real-time monitoring delivers detailed logs, trend analysis, and instant alerts for critical performance issues, enabling proactive maintenance. Cekura’s easy-to-use dashboard facilitates data-driven decision-making and continuous optimization of AI agents. With trusted clients across multiple sectors, Cekura enhances voice agent reliability and user satisfaction. The solution is fully compliant with industry standards such as SOC2 Type 2 and HIPAA, making it suitable for sensitive and regulated environments. Cekura is a critical tool for teams aiming to deploy voice AI agents confidently and efficiently.

Description

Chatlayer, developed by Sinch, is a state-of-the-art conversational AI solution that enables organizations to design intricate chatbots that can comprehend and converse in more than 100 languages across a variety of platforms. Its user-friendly, no-code setup ensures easy integration with leading CRM systems, ticketing tools, knowledge repositories, and contact center technologies via APIs, which enhances the automation of challenging customer interactions. Features such as proprietary Natural Language Processing (NLP), support for multiple languages, and integration with ChatGPT allow Chatlayer to empower businesses to improve customer engagement, optimize support workflows, and provide tailored experiences on a large scale. Notably recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer distinguishes itself with its powerful functionalities and intuitive interface. As companies increasingly seek to enhance their customer service offerings, Chatlayer proves to be a vital asset in meeting these evolving demands.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Airtable No 
Alexa Smart Properties No 
EAZY CRM No 
Facebook No 
Genesys Cloud CX No 
Google Assistant No 
Google Cloud Platform No 
Hootsuite No 
RingCentral Automatic Call Recording No 
Salesforce No 
Sinch No 
Vocalcom No 
WhatsApp No 
Zendesk No 

Integrations

Airtable Yes 
Alexa Smart Properties Yes 
EAZY CRM Yes 
Facebook Yes 
Genesys Cloud CX Yes 
Google Assistant Yes 
Google Cloud Platform Yes 
Hootsuite Yes 
RingCentral Automatic Call Recording Yes 
Salesforce Yes 
Sinch Yes 
Vocalcom Yes 
WhatsApp Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Cekura

Founded

2024

Country

United States

Website

www.cekura.ai/

Vendor Details

Company Name

Sinch

Founded

2008

Country

Sweden

Website

engage.sinch.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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