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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

In a world where innovation has become commonplace, maintaining IT continuity remains crucial, requiring careful oversight. Striking the right equilibrium is essential, and outsourcing your IT can enable you to concentrate on your strategic objectives. The motivations behind outsourcing have evolved beyond mere cost savings; partnering with a strategic ally allows you to prioritize long-term value creation. At Cegeka, we adopt a proactive stance, aligning our efforts with your business goals. For us, outsourcing transcends the simple provision of services; our mission is to foster your growth and enhance your operations. We emphasize collaboration rooted in understanding and dedication, relieving you of the burden of infrastructure management. Our approach is adaptable, catering to public cloud, private cloud, on-premises setups, and hybrid solutions. Furthermore, we are committed to ensuring that your infrastructure is resilient and prepared for the future through our flexible 'as-a-service' model, ultimately empowering your organization to thrive in an ever-evolving landscape.

Description

Every day, we dedicate ourselves to providing top-notch IT outsourcing services that remain seamlessly in the background. The most effective managed IT service is the one you don't even think about, allowing you to concentrate on your core business activities. Our comprehensive IT outsourcing solutions and network management cater to organizations just like yours, addressing a wide array of needs such as desktop support, employee inquiries, training, and troubleshooting. We handle everything from network administration to managing firewalls, switches, and routers. Our Microsoft support ensures you stay connected, as we endure the long hold times on your behalf. We also offer cloud services including Azure, VMWare, blob storage, and virtual servers, as well as the implementation of Microsoft 365 and Office 365. Additionally, we handle Microsoft licensing as your Cloud Solution Provider (CSP), especially with significant changes on the horizon from January 1, 2022. With help desk and network support available around the clock, you can save up to 75% or more on IT payroll by outsourcing, which is a smart choice when considering the unpredictability of employee availability due to illness, vacation, or turnover. Partnering with a managed IT service provider like IGTech365 allows you to pay a predictable monthly fee, significantly more affordable than hiring a single IT professional, while ensuring your technology needs are expertly managed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AT&T Alien Labs Open Threat Exchange Yes 
SmartDocuments Yes 

Integrations

AT&T Alien Labs Open Threat Exchange No 
SmartDocuments No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cegeka

Founded

1992

Country

Belgium

Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Vendor Details

Company Name

IGTech365

Founded

2015

Country

United States

Website

www.igtech365.com

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

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