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features
design
support

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Description

Carusto provides advanced software solutions tailored for telecommunications tasks. Our offerings enable rapid and efficient automation of business processes, enhancing service quality while minimizing expenses. We present a unified platform that consolidates various telecommunications methods—such as telephone, fax, mobile, instant messaging, and video conferencing—along with databases and CRM systems. This system fosters a comfortable office environment, ensuring high-quality customer service while reducing reliance on human intervention. It encompasses all essential telephone services and integrates seamlessly with existing CRM systems for effective call management. With a distinctive call-scenario builder and compatibility with databases and other services, our solutions facilitate process automation. Additionally, our user-friendly interface, coupled with sophisticated call analysis tools, empowers teams to work more effectively and achieve better outcomes. By leveraging these capabilities, businesses can streamline their operations and enhance overall productivity.

Description

Data management in telecommunications encompasses various elements, some of which traditional Database Management Systems (DBMSs) do not fully cover. Due to the necessity for high fault tolerance in continuous operation systems and the need for the DBMS to operate within the same address space as the applications, we have developed a novel DBMS known as Mnesia. Mnesia is intricately integrated with Erlang and offers essential functionalities for creating fault-tolerant telecommunications systems. Specifically designed for industrial-grade telecommunications applications, Mnesia serves as a multiuser distributed DBMS and aligns with Erlang as its primary programming language. This system aims to resolve all data management challenges typical in telecommunications environments and boasts several advanced features rarely seen in conventional DBMSs. Moreover, Mnesia's design emphasizes reliability and performance, making it an ideal choice for critical applications in the field.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

DID Logic Yes 

Integrations

DID Logic No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Carusto

Founded

2009

Country

United Kingdom

Website

www.carusto.com/en/

Vendor Details

Company Name

Erlang

Founded

1997

Website

erlang.org/doc/apps/mnesia/Mnesia_chap3.html

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Database

Backup and Recovery No 
Creation / Development No 
Data Migration No 
Data Replication No 
Data Search No 
Data Security No 
Database Conversion No 
Mobile Access No 
Monitoring No 
NOSQL No 
Performance Analysis No 
Queries No 
Relational Interface No 
Virtualization No 

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