Compare CareLineLive vs. SERVTracker

CareLineLive is an all-in-one cloud-based home care management platform established in 2014 by Josh Hough, the company’s Managing Director. It secured a majority growth investment from Accel-KKR in June 2025 which also brought in partner companies MOA Benchmarking and Health Metrics. The platform is used by home care and domiciliary care providers in seven countries, with a strong focus on the United Kingdom and Australia. CareLineLive supports hundreds of organisations that collectively deliver care to many thousands of people every day. CareLineLive offers an integrated suite of digital tools covering staff scheduling, electronic medication administration (eMAR), digital care planning, payroll processing and client billing. The system is delivered through three connected components - the Management Portal, the Carer Companion App and the Care Circle Portal. The software is built for organisations delivering home-based care, including domiciliary care agencies, supported living providers, local authorities and NHS trusts. CareLineLive holds ISO 27001 certification for information security and ISO 9001 for quality management. It is accredited to Cyber Essentials Plus and meets the requirements of the NHS Data Security Protection Toolkit. The company is registered as an NHS England Assured Supplier of Digital Social Care Records and listed on the UK Government G-Cloud 14 framework. CareLineLive aligns with Professional Record Standards Body requirements, including the About Me Standard and the Personalised Care and Support Plan Standard. CareLineLive uses Amazon Web Services (AWS) infrastructure with UK data centers for UK customers and Australian data centers for Australian customers to ensure data sovereignty. The platform maintains 99.997% uptime.

Our premier product, ServTracker®, is a user-friendly, cloud-based software application that adheres to HIPAA compliance and encompasses a variety of features designed to oversee, monitor, invoice, and report on all facets of an organization’s services. With ServTracker, operational processes become automated through an intuitive interface, streamlining business management to enhance efficiency and reduce costs. It provides an extensive array of tools that simplify the administration, monitoring, reporting, and billing of senior services, making them not only reliable but also economically feasible. Historically burdened with administrative paperwork and manual tasks, we empower senior care agencies and community service organizations to transition to automated operations, utilize paperless mobile solutions, and effectively manage their clients, staff, vendors, and volunteers through one cohesive platform, ultimately saving both time and financial resources. ServTracker stands out as the ideal software solution for a variety of programs including meals on wheels, congregate dining settings, home care agencies, adult day care services, and much more, ensuring that organizations can focus on what truly matters—their clients. By implementing ServTracker, organizations can expect a significant transformation in their operational efficiency and service delivery.