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Description
CareAR is an innovative augmented reality (AR) platform designed to enhance service experiences for businesses. It achieves this by offering remote visual assistance and self-guided tutorials, which can expedite problem resolution, minimize unnecessary on-site visits, and elevate customer satisfaction levels.
Key Advantages:
- Quicker resolutions through remote AR support
- Enhanced first-time resolution rates with visual instructions
- Fewer on-site visits thanks to self-service capabilities
- Better knowledge sharing via access to remote experts
- Heightened customer satisfaction and brand loyalty
- A reduced environmental impact by cutting down on travel needs
CareAR's offerings include:
- CareAR Assist: Facilitates real-time collaboration to address problems from afar.
- CareAR Instruct: Delivers detailed, step-by-step guides for users to follow independently.
- CareAR Experience: Empowers businesses to easily create engaging AR guides for their customers, expanding their service capabilities efficiently.
Description
Fieldbit offers a robust software platform tailored for industrial asset manufacturers and owners, combining multi-source field service knowledge with augmented reality to address the significant challenges faced by field service technicians who maintain costly and intricate equipment in demanding environments where downtime can lead to substantial losses. By facilitating real-time visual collaboration, support engineers can effectively assist end users in resolving issues remotely, eliminating the need for expensive on-site visits, which ultimately boosts customer satisfaction and helps lower service expenses. The platform enhances first-time fix rates and reduces costly downtime through highly accurate remote diagnostics and expert visual instructions provided to field technicians. Additionally, every action and piece of information exchanged during repair sessions is meticulously recorded and documented, ensuring that valuable knowledge, often held exclusively by seasoned employees, is preserved for future reference and training. This comprehensive approach not only streamlines service operations but also fosters a culture of continuous improvement and knowledge sharing within the organization.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CareAR, Inc.
Founded
2018
Country
United States
Website
carear.com
Vendor Details
Company Name
Help Lightning
Founded
2013
Country
Israel
Website
helplightning.com/solutions/fieldbit-share-know-how-instantly/
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality