Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing the premier operating system designed for proficiently managing calls while enhancing workflow through real-time performance insights, data integration from CRM systems, caller logs, text messaging, and live call coaching features. Call Box empowers your team to effectively manage calls as they occur, consolidating customer interactions in a single platform. As soon as a call is received and throughout the dialogue, Sales and Service representatives are armed with essential information from CRM or other contact management systems, as well as caller history, enabling them to handle leads with expertise. Furthermore, managers are provided with tools that allow them to coach and support agents during live conversations, closely monitoring discussions with the most promising leads. The thoughtfully crafted tools ensure that every customer interaction yields an optimal experience with smooth call flow, fostering desired outcomes and contributing to more robust customer relationships. This comprehensive approach not only elevates the efficiency of your team but also enhances overall customer satisfaction.
Description
To enhance the efficiency of your contact center and workforce, it is crucial to gain a comprehensive understanding of every interaction between agents and customers. Equip yourself with advanced tools that promote superior customer engagements and maximize agent effectiveness.
Record call audio at random intervals, scheduled times, or on demand, ensuring that the recording captures everything from the very beginning, regardless of when it starts. Empower your supervisors to actively monitor live calls and review complete call recordings, especially during transfers between agents. This capability allows for the swift resolution of disputes, provides support for legal matters, and enables thorough monitoring of agent performance through reliable call documentation. Analyze vast amounts of call data by utilizing various metrics, and perform quick searches with simple one-click filters. You can also merge multiple fields for more intricate searches, making it easy to analyze any interaction by playing multimedia clips directly from your desktop. Share the combined voice and screen .WMV files over a network or via email, giving you a detailed insight into how agents engage with customers, ultimately allowing for more effective workforce optimization and improved service quality. Additionally, gathering data on customer interactions can inform strategies to enhance both agent training and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Acquisio
Yes
Advent DMS
Yes
DealerSocket
Yes
Dealertrack DMS
Yes
Google Ads
Yes
Google Analytics
Yes
Marin Software
Yes
ProMax Unlimited
Yes
Skai
Yes
VinSolutions Connect CRM
Yes
Integrations
Acquisio
No
Advent DMS
No
DealerSocket
No
Dealertrack DMS
No
Google Ads
No
Google Analytics
No
Marin Software
No
ProMax Unlimited
No
Skai
No
VinSolutions Connect CRM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Car Wars
Founded
2006
Country
United States
Website
www.carwars.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
No
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
No