Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing the premier operating system designed for proficiently managing calls while enhancing workflow through real-time performance insights, data integration from CRM systems, caller logs, text messaging, and live call coaching features. Call Box empowers your team to effectively manage calls as they occur, consolidating customer interactions in a single platform. As soon as a call is received and throughout the dialogue, Sales and Service representatives are armed with essential information from CRM or other contact management systems, as well as caller history, enabling them to handle leads with expertise. Furthermore, managers are provided with tools that allow them to coach and support agents during live conversations, closely monitoring discussions with the most promising leads. The thoughtfully crafted tools ensure that every customer interaction yields an optimal experience with smooth call flow, fostering desired outcomes and contributing to more robust customer relationships. This comprehensive approach not only elevates the efficiency of your team but also enhances overall customer satisfaction.
Description
Retreaver, a cloud-based call centre solution, tracks, tags and routes calls to specific departments or agents. We help marketers, agencies, and brands analyze inbound calls, manage caller profiles and dynamically route calls. We also track conversions, analyze ROI, and generate reports. You can personalize customer experiences, reduce call times, and improve customer satisfaction by leveraging powerful CRM databases and real-time tracking.
Retreaver allows you to create your own call data properties using custom tags. These tags are associated with a number or a phone call, giving you greater control over your campaigns.
We can pass these savings to you by optimizing our operating expenses. We do not have any monthly contracts and offer competitive pricing for our clients. Contact us for a quote.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Analytics
Yes
Acquisio
Yes
Adobe Marketo Engage
No
Advent DMS
Yes
DealerSocket
Yes
Enzy
No
Everflow
No
Facebook
No
HubSpot Customer Platform
No
HubSpot Service Hub
No
Integrations
Google Analytics
Yes
Acquisio
No
Adobe Marketo Engage
Yes
Advent DMS
No
DealerSocket
No
Enzy
Yes
Everflow
Yes
Facebook
Yes
HubSpot Customer Platform
Yes
HubSpot Service Hub
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1.00/month/user
No monthly fees & no features locked behind pay walls. Pay as you go with competitive prices for high volume clients starting at $0.05 a minute
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Car Wars
Founded
2006
Country
United States
Website
www.carwars.com
Vendor Details
Company Name
Retreaver
Founded
2012
Country
Canada
Website
www.retreaver.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
No
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Affiliate
Affiliate Management
Yes
Affiliate Tracking
Yes
Banner Management
No
Commission Management
Yes
Contest Management
No
Coupon Management
No
Email / Newsletter Communication
No
Fraud Detection
No
Multi Level Marketing (MLM)
No
Multi-Language
No
Social Sharing
No
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
Yes
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
PPC
A/B Testing
No
Account Alerts
No
Analytics / ROI Tracking
Yes
Bid Management
No
Budget Management
No
Campaign Management
Yes
Conversion Tracking
Yes
Google / Bing Ads
No
Keyword Research Tools
No
Keyword Tracking
No
Landing Pages / Web Forms
Yes
URL Builder
No
Search Engine Marketing (SEM)
A/B Testing
No
Account Alerts
No
Analytics / ROI Tracking
Yes
Bid Management
No
Budget Management
No
Campaign Management
Yes
Conversion Tracking
Yes
Google / Bing Ads
No
Keyword Research Tools
No
Keyword Tracking
No
Landing Pages / Web Forms
Yes
URL Builder
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No