Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Introducing the premier operating system designed for proficiently managing calls while enhancing workflow through real-time performance insights, data integration from CRM systems, caller logs, text messaging, and live call coaching features. Call Box empowers your team to effectively manage calls as they occur, consolidating customer interactions in a single platform. As soon as a call is received and throughout the dialogue, Sales and Service representatives are armed with essential information from CRM or other contact management systems, as well as caller history, enabling them to handle leads with expertise. Furthermore, managers are provided with tools that allow them to coach and support agents during live conversations, closely monitoring discussions with the most promising leads. The thoughtfully crafted tools ensure that every customer interaction yields an optimal experience with smooth call flow, fostering desired outcomes and contributing to more robust customer relationships. This comprehensive approach not only elevates the efficiency of your team but also enhances overall customer satisfaction.
Description
Rave 911 Suite gives emergency managers, first responders, and 9-1-1 teams powerful capabilities to handle, dispatch, and respond to emergencies more efficiently. Smart911 allows you to view the caller's name, address, medical conditions, and photos. You can also use notes to identify frequent callers. Start two-way text messaging, live-streaming video and two-way text messaging from first responders and other bystanders. For emergency response planning, analysis, and planning, connect to a web-based resident-sourced access registry and functional needs population registry. Rave's 911 Response solution gives first responders the ability to better prepare for the unexpected and speed up their response times in emergencies. Call takers have the ability to record calls and track the frequency of 9-1-1 callers. They can also access an expanded view that shows both previous tickets and notes for the caller.
API Access
Has API
No
API Access
Has API
No
Integrations
Acquisio
Yes
Advent DMS
Yes
DealerSocket
Yes
Dealertrack DMS
Yes
Google Ads
Yes
Google Analytics
Yes
Marin Software
Yes
ProMax Unlimited
Yes
Skai
Yes
VinSolutions Connect CRM
Yes
Integrations
Acquisio
No
Advent DMS
No
DealerSocket
No
Dealertrack DMS
No
Google Ads
No
Google Analytics
No
Marin Software
No
ProMax Unlimited
No
Skai
No
VinSolutions Connect CRM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Car Wars
Founded
2006
Country
United States
Website
www.carwars.com
Vendor Details
Company Name
Rave Mobile Safety
Founded
2004
Country
United States
Website
www.ravemobilesafety.com/products/rave-911-suite-smart911/
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
No
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Law Enforcement
Case Management
No
Certification Management
No
Court Management
No
Court Management Integration
No
Crime Scene Management
No
Criminal Database
No
Dispatching
Yes
Evidence Management
No
Field Reporting
No
Incident Mapping
No
Internal Affairs Administration
No
Investigation Management
No
Scheduling
No