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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Introducing the premier operating system designed for proficiently managing calls while enhancing workflow through real-time performance insights, data integration from CRM systems, caller logs, text messaging, and live call coaching features. Call Box empowers your team to effectively manage calls as they occur, consolidating customer interactions in a single platform. As soon as a call is received and throughout the dialogue, Sales and Service representatives are armed with essential information from CRM or other contact management systems, as well as caller history, enabling them to handle leads with expertise. Furthermore, managers are provided with tools that allow them to coach and support agents during live conversations, closely monitoring discussions with the most promising leads. The thoughtfully crafted tools ensure that every customer interaction yields an optimal experience with smooth call flow, fostering desired outcomes and contributing to more robust customer relationships. This comprehensive approach not only elevates the efficiency of your team but also enhances overall customer satisfaction.

Description

The Cloud CRM software offers a fully online solution that is both functional and cost-effective for managing call and contact centers, eliminating the need for on-site hardware purchases and reliance on specialized technicians for installation and upkeep. Users can create an unlimited number of accounts, allowing for the development of simple or complex call and contact centers across multiple locations. The operator panel is user-friendly and facilitates effective management of both incoming and outgoing calls, with additional features for sending SMS, faxes, and emails to enhance telecommunications operations. Administration and oversight of the entire call and contact center can be conducted online, whether for inbound services integrated with the cloud CRM or for outbound sales and telemarketing efforts. This system is designed to minimize waiting times between calls, streamline appointment management, and support agents and sales teams in closing orders efficiently. With such comprehensive capabilities, organizations can optimize their communication processes and improve overall productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acquisio Yes 
Advent DMS Yes 
DealerSocket Yes 
Dealertrack DMS Yes 
Google Ads Yes 
Google Analytics Yes 
Marin Software Yes 
ProMax Unlimited Yes 
Skai Yes 
VinSolutions Connect CRM Yes 

Integrations

Acquisio No 
Advent DMS No 
DealerSocket No 
Dealertrack DMS No 
Google Ads No 
Google Analytics No 
Marin Software No 
ProMax Unlimited No 
Skai No 
VinSolutions Connect CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Car Wars

Founded

2006

Country

United States

Website

www.carwars.com

Vendor Details

Company Name

WatsON

Founded

2011

Country

Italy

Website

www.easycallcloud.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving No 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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