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Description
Thanks to the innovative structure of this module, it allows seamless integration with any third-party accounting software that offers a public Windows API, eliminating the need for modifications to the primary application framework, which ensures that the module can evolve alongside customer requirements and the increasing adoption of various accounting software solutions. The Desk Manager will have a comprehensive overview of all active “Ups,” enabling straightforward selection of which one to address next. Furthermore, all relevant information about the client, including their profile, the current deal in progress, trade details, and the most recent discussions about the deal, is conveniently consolidated in one location. The traffic and desking module also empowers users to jot down notes regarding the visit, update the Status/Result, and log the Lead Source that directed the customer to the dealership. For a busy desk manager, the ability to have multiple prospect up cards open simultaneously facilitates quick transitions between "Up" cards and quotes, thereby enhancing efficiency and productivity. This streamlined approach not only saves time but also improves the overall customer experience by ensuring that all information is readily accessible.
Description
A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed.
That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it.
What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling.
The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread.
One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed.
Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.
API Access
Has API
No
API Access
Has API
No
Integrations
Anthropic
No
Apple iOS
No
AutoRaptor CRM
Yes
Microsoft 365
No
Microsoft Defender for Business
No
Ubuntu
No
Windows 10
No
Windows 11
No
Windows Server
No
Integrations
Anthropic
Yes
Apple iOS
Yes
AutoRaptor CRM
No
Microsoft 365
Yes
Microsoft Defender for Business
Yes
Ubuntu
Yes
Windows 10
Yes
Windows 11
Yes
Windows Server
Yes
Pricing Details
$29 per month
Free Trial
No
Free Version
No
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Car-Ware
Founded
2006
Country
United States
Website
www.car-ware.com
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmsp.io
Product Features
Auto Dealer
Accounting
Yes
Buy-Here-Pay-Here
Yes
Collections Management
No
Contact Database
Yes
Customer Database
Yes
Document Management
Yes
F&I Management
Yes
Financing Management
Yes
Form Printing
Yes
Inventory Management
Yes
Lease Management
Yes
New Car Dealer
Yes
New Car Lot
Yes
Online Inventory
No
Parts Management
No
Sales Management
Yes
Service Department
No
Used Car Lot
Yes
Website Integration
Yes
Product Features
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
RMM
Deployment Management
No
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes