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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Capture911 is an economical and dependable application designed for recording multi-channel interactions and calls essential for critical public safety communications. This innovative software captures data from various sources and allows for swift retrieval and playback of synchronized incidents. Adaptable to the needs of your organization, Capture911 is compliant with NG911 and P25 standards, ensuring it meets industry requirements. The system guarantees that every call and radio transaction is recorded in its entirety, including crucial metadata such as time, date, ANI, ALI, radio ID, alias, Talkgroup ID, and more. With its robust security measures, Capture911 adheres to the current and upcoming regulations for recording, storing, and transmitting all communications. Moreover, the software facilitates digital incident reconstruction, allowing users to virtually recreate events in chronological order through an intuitive interface, making it a valuable tool for thorough investigative analysis. This comprehensive solution not only enhances operational efficiency but also significantly improves accountability in emergency response situations.

Description

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chorus Connection No 
Creatio No 
Gong No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Dynamics 365 No 
NiCE CXone Mpower No 
Oracle Artificial Intelligence No 
Pipedrive No 
Salesforce No 
Verint Speech Analytics No 

Integrations

Chorus Connection Yes 
Creatio Yes 
Gong Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Dynamics 365 Yes 
NiCE CXone Mpower Yes 
Oracle Artificial Intelligence Yes 
Pipedrive Yes 
Salesforce Yes 
Verint Speech Analytics Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$30 dollar per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HigherGround

Founded

1973

Country

United Statesv

Website

www.higherground.com/capture911

Vendor Details

Company Name

Mobile2CRM

Country

Israel

Website

www.mobile2CRM.com

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

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