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Description
SilverBlaze's Capricon Customer Portals offers a fully customizable self-service web portal solution that enhances both employee productivity and customer satisfaction. By utilizing Capricon, organizations are able to equip their clients with self-service tools that enable them to manage their utilities effectively, decrease the number of incoming calls, and interact with the service in innovative manners, all while cutting down on expenses linked to printed invoices, bills, and reports. Additionally, Capricon seamlessly integrates with current business systems and ensures accessibility from any device at any time, making it a versatile choice for modern businesses. This flexibility not only simplifies operations but also empowers customers to take control of their service experience.
Description
We offer a comprehensive solution to the utility management issues faced by emerging markets. Ensure you efficiently address uncollected payments while optimizing your revenue collection procedures. Recover as much as 75% of your losses and enjoy immediate savings once implemented. Leverage our AI-driven real-time load management insights to effectively shape the demand curve. Our various pricing plans are designed to meet the diverse needs of your utility. Opt for SmaaS to expedite your transition with minimal initial investment and immediate access to our platform. With Pylon, you can implement a robust advanced metering infrastructure that includes all necessary hardware, software, and communication systems. In 2017, our founders united upon realizing the significant hurdles within the utility sector and made a commitment to confront these challenges. They successfully developed a groundbreaking solution that revolutionizes traditional water and electricity providers into efficient, interoperable, and data-centric smart utilities. This innovative approach not only enhances operational efficiency but also positions utilities to better serve their communities.
API Access
Has API
No
API Access
Has API
No
Integrations
Honeywell Productivity Solutions
No
HubSpot Customer Platform
No
Roomote
No
Integrations
Honeywell Productivity Solutions
Yes
HubSpot Customer Platform
Yes
Roomote
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SilverBlaze
Founded
1999
Country
Canada
Website
www.silverblaze.com
Vendor Details
Company Name
Pylon
Country
Egypt
Website
pylonump.com
Product Features
Portal
Chat
No
Collaboration
No
Content Management
Yes
Document Management
Yes
File Sharing
Yes
Search
No
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
No
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Utility Management Systems
Billing & Invoicing
Yes
Cable
No
Customer Management
Yes
Demand Planning
No
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes
Workforce Management
No
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
