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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Capitol serves as an advanced AI platform specifically crafted for high-stakes enterprises that are governed by regulations, enabling them to transform expert insights and confidential information into reliable solutions for crucial decisions. It ensures that all data remains secure within the organization's infrastructure while delivering results that are both traceable and auditable, ready for implementation in just moments rather than taking weeks. By leveraging sovereign agentic search and automated intelligence synthesis, Capitol effectively translates enterprise knowledge into actionable outcomes, offering an extensive range of customizable artifacts. Its research engine is meticulously designed to operate exclusively with the organization’s proprietary data, while the synthesis layer automatically generates comprehensive reports, briefs, and customized documents from both structured and unstructured information. Furthermore, it adeptly produces and condenses content in various formats, integrating internal and external resources to convert proprietary intelligence into valuable tools such as presentations, spreadsheets, software code, and audio files, thereby enhancing the organization's decision-making capabilities. Such features empower organizations to make informed choices rapidly and confidently, reinforcing their strategic advantage in the market.

Description

Synthesys, developed by Noetica, serves as a comprehensive orchestration and workflow solution for contact center agents, aiming to enhance productivity while minimizing resource expenditure. This platform provides a range of features including multi-channel support, visual call scripting, an integrated agent interface, management of campaigns, and effective CRM functionalities. Additionally, Synthesys is designed to be scalable, robust, and dependable, making it an ideal choice for diverse business needs. With its innovative tools, it empowers contact centers to optimize their operations and improve customer interactions efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sedric AI No 

Integrations

Sedric AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Capitol

Founded

2021

Country

United States

Website

www.capitol.ai/

Vendor Details

Company Name

Noetica

Founded

1997

Country

United Kingdom

Website

www.noetica.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Alternatives

Alternatives

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