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Description
We create and develop digital solutions that enhance the customer journey while enabling your teams to excel in their roles. The landscape of professional services is evolving due to heightened competition, changing customer demands, emerging work trends, and innovative technologies, which necessitate a fresh approach to customer engagement and service delivery. Our comprehensive offerings range from formulating your digital strategy to designing e-commerce platforms, mobile applications, customer interface portals, and internal intranets. These services facilitate the adoption of new business models, elevate customer satisfaction, and streamline operational efficiency. Our platform not only shortens time-to-market but also propels your digital transformation forward. Calls9 Nucleus offers all the advantages of a tailored development approach, featuring unique functionalities, personalized integrations, and a consistent brand representation throughout. Additionally, we deliver a fully managed service that encompasses routine backups, security enhancements, and ongoing support as part of our standard package, ensuring peace of mind for our clients. With our expertise, your business can thrive in this rapidly changing environment.
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
API Access
Has API
No
API Access
Has API
No
Integrations
Desktop.com
No
Indent
No
Outdoo AI
No
PayPal
Yes
Rippling
No
Stripe
Yes
Teamstack
No
Zendesk
No
Integrations
Desktop.com
Yes
Indent
Yes
Outdoo AI
Yes
PayPal
No
Rippling
Yes
Stripe
No
Teamstack
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$57.00/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Calls9
Country
United Kingdom
Website
www.calls9.com
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
