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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Callroute automates the entire Microsoft Teams provisioning procedure. Reduce manual errors and save time when provisioning users for Microsoft Teams. We automate policies such as Calling, Meeting and Chat. Save time by automating repetitive and mindless tasks. You have to do all sorts of tedious tasks when someone new joins. You need to assign their phone number and Microsoft license, grant them access to channels, put them in a queue, etc.

Description

The phone system for customer service departments. Yodel is a receptionist who pre-qualifies inbound voice communications. It also allows call management without switching to other tools. Our battle-tested infrastructure allows you to collaborate on calls and enjoy crystal clear voice quality. Your phone system will be up and running in just minutes. No need to transfer your business phone number. Yodel integrates seamlessly with over 1000 software tools, so you can connect your phone to your existing workflows. Yodel gives you access to over 100 countries' phone numbers so you can stay in touch with your customers wherever they may be. Yodel only works with reliable local carriers to ensure the highest quality call quality. We provide reliable service uptime and a secure phone infrastructure. Modern customer service teams must provide high quality customer support and ensure customer satisfaction. Yodel takes out the pain from phone systems and delivers what's important: voice communication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft Teams Yes 
Dialogflow No 
Discord No 
Drift No 
Easyflow No 
HubSpot CRM No 
HubSpot Customer Platform No 
Make No 
MetaMail No 
Microsoft Azure No 
Pipedrive No 
Slack No 
Stackreaction No 
WMS 360 No 
Zapier No 

Integrations

Microsoft Teams Yes 
Dialogflow Yes 
Discord Yes 
Drift Yes 
Easyflow Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Make Yes 
MetaMail Yes 
Microsoft Azure Yes 
Pipedrive Yes 
Slack Yes 
Stackreaction Yes 
WMS 360 Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$25.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Callroute

Country

United Kingdom

Website

www.callroute.com

Vendor Details

Company Name

YodelTalk

Founded

2015

Country

United States

Website

www.yodel.io

Product Features

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail Yes 

User Provisioning and Governance

Access Governance No 
Access Verification Workflow No 
Audits / Reports No 
Automatic Provisioning / Deprovisioning Yes 
Delegated Access Authorization No 
Identity Synchronization No 
Lifecycle Management No 
Multi-Factor Authentication (MFA) No 
Password Management No 
Policy Enforcement No 
Single Sign-On (SSO) No 
User Self-Service No 

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Alternatives

Alternatives

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