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support

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Description

CallMaker Cloud Dialer enables you to increase your sales by providing an effective sales system that includes a dialer and a platform designed for organizational growth. With its top-notch dialer algorithm and user-friendly interface, CallMaker Dialer offers all the essential features expected from a comprehensive business solution. Whether your booking department caters to corporate clients or private individuals, organizes single meetings or larger seminars, CallMaker Book stands out as the ideal choice for your bookers, project managers, and sales representatives. This sales system is tailored for ongoing B2B transactions where salespeople manage their own leads and engage with them consistently. Managing callbacks leads to a noticeable enhancement in your results, while the inbound module offers call blending, customer service functions, personal numbers, and much more. CM Software is excited to announce the new feature allowing users to purchase address lists for use with CallMaker Dialer, including options for B2B and B2C leads, as well as various types of lists such as selected, sorted, unsorted, nixed, washed, unwashed, and hot lists. This added capability empowers businesses to streamline their outreach efforts and maximize their sales potential.

Description

Wolkvox is a comprehensive cloud-based software solution designed for managing call centers, allowing businesses to enhance their communication across a wide range of web chat applications and social media platforms like Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. This platform facilitates interactions through various channels, including video calls, landline phones, mobile devices, SMS, email, and others. Organizations can categorize their customers, monitor and record client interactions, and generate insightful reports that help in evaluating the effectiveness of campaigns and the performance of agents. Among its many features, wolkvox boasts a user-friendly drag-and-drop interface, the ability to make simultaneous calls, AI-driven speech analytics, and elements of gamification to engage users further. Additionally, administrators benefit from a predictive dialer that allows them to set custom rules for virtual agents, manage call routing, and craft templates for email and SMS outreach. Furthermore, wolkvox seamlessly integrates with a variety of third-party systems, including ERP, business intelligence, CRM, and other information management platforms, making it a versatile tool for businesses looking to optimize their customer service operations. Each of these features is designed to enhance efficiency and improve the overall customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Fortnox Yes 
GetAccept Yes 
Microsoft Dynamics 365 Yes 
SalesScreen Yes 
Scrive Yes 
Visma.net Yes 

Integrations

Axis LMS No 
Fortnox No 
GetAccept No 
Microsoft Dynamics 365 No 
SalesScreen No 
Scrive No 
Visma.net No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CM Software

Country

Sweden

Website

www.callmaker.se/

Vendor Details

Company Name

Microsyslabs

Founded

2013

Country

Colombia

Website

www.wolkvox.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording Yes 
Call Reporting Yes 
Call Scripting No 
Lead Management No 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results No 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management Yes 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech Yes 
Continuous Speech No 
Customizable Macros Yes 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration No 

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