Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Callix is a cloud contact center solution developed in Brazil, designed to handle high-volume tasks such as sales, collections, customer support, and market research. Each concurrent license encompasses features for both inbound and outbound voice communications, including Preview, Power, and Predictive dialing (allowing up to 10 calls per agent), as well as multilevel IVR, callback queues, live monitoring with whispering and barge-in capabilities, call recording, and real-time analytics. The platform's Reverse IVR functionality can initiate as many as 5,000 calls daily per license, directing respondents to either an agent or a WhatsApp template. Furthermore, Callix provides an official Meta WhatsApp Business API service that features a shared inbox, an AI-driven chatbot, bulk messaging templates, and oversight tools. Additional features include a cloud PBX system, local caller ID capabilities, CRM integrations, an accessible REST API, and webhooks, all with data securely stored within Brazil. Licensing is offered on a concurrent basis and is billed monthly in Brazilian reais, eliminating the need for long-term commitments. Accounts can be operational within just three business hours, and the platform is currently utilized by over 800 companies, showcasing its popularity and reliability in the market. The rapid deployment and versatile features make Callix an attractive choice for businesses looking to enhance their communication strategies.
Description
ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems.
Among its key features are:
- Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue
- Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution
- Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities
- AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers
- CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface
- Comprehensive Reporting – offering both real-time and historical analytics across all communication channels
Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.
API Access
Has API
Yes
API Access
Has API
Yes
Pricing Details
R$89/license/month
Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.
Free Trial
No
Free Version
No
Pricing Details
€25/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Callix
Founded
2012
Country
Brazil
Website
www.callix.com.br/
Vendor Details
Company Name
ROGER365.io
Founded
2021
Country
The Netherlands
Website
www.roger365.io
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Product Features
Alternatives
No Alternatives