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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CallerDesk is an innovative cloud-based telephony and communication platform that enables businesses to enhance and automate their customer interaction processes through functionalities like IVR, call tracking, and integration with CRM systems. This solution is crafted to optimize the management of both incoming and outgoing communications, thereby boosting overall efficiency and elevating the customer experience. Positioned within the realm of cloud telephony software, CallerDesk provides a suite of communication tools suitable for businesses of all sizes and is especially beneficial for sectors that experience a high volume of customer calls, including customer support, sales, marketing, and service-oriented industries. The platform serves as an excellent resource for teams aiming to simplify repetitive tasks associated with call management, keep tabs on customer interactions, and evaluate communication metrics in real-time, ultimately leading to more informed decision-making. Key Features of CallerDesk: IVR (Interactive Voice Response) System: Empowers businesses to automate their responses and effectively direct calls to the right departments or agents. Call Automation: Enhances the efficiency of both incoming and outgoing calls while reducing manual effort and errors. Additionally, the platform offers comprehensive analytics tools to help businesses measure performance and identify areas for further improvement.

Description

Work together with your team and connect with clients seamlessly. Utilize any communication method across various devices, no matter your location. With a unified platform for telephony, PBX, messaging, meetings, and contact center functionalities, you can easily engage with both customers and colleagues. Equip your employees with the necessary tools to enhance their productivity. This single application facilitates customer interactions and team collaboration effortlessly. Agents can work from anywhere while still delivering exceptional service to clients. Streamline your tasks with one comprehensive app for calling, messaging, and virtual meetings, allowing for real-time collaboration without interruptions. Implement intelligent features to communicate your availability effectively to your peers. Maintain strong connections and boost productivity with ease. Enjoy a complete suite of voice communication solutions, including fixed and mobile telephony alongside PBX, all centralized in one location. Regardless of the device or platform used, the calling experience remains consistent whether it’s via cellular, PSTN, or the internet, ensuring smooth and reliable communication. The ability to connect seamlessly enhances both individual and team performance, creating a more efficient working environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Freshdesk No 
Google Workspace No 
HubSpot CRM No 
HubSpot Customer Platform No 
IntraManager No 
Lime CRM No 
Microsoft 365 No 
Microsoft Power BI No 
Microsoft Teams No 
Salesforce No 
Upsales No 
Zendesk No 
Zisson No 

Integrations

Freshdesk Yes 
Google Workspace Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
IntraManager Yes 
Lime CRM Yes 
Microsoft 365 Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 
Salesforce Yes 
Upsales Yes 
Zendesk Yes 
Zisson Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallerDesk

Founded

2016

Country

India

Website

callerdesk.io

Vendor Details

Company Name

Telavox

Founded

1924

Country

Denmark

Website

telavox.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management No 
Board Meetings No 
Committee Meetings No 
Internal Meetings No 
Invitation Management No 
Legislative Meetings No 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools No 
Scheduling No 
Travel Management No 
Voting Management No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

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