Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CallerDesk is an innovative cloud-based telephony and communication platform that enables businesses to enhance and automate their customer interaction processes through functionalities like IVR, call tracking, and integration with CRM systems. This solution is crafted to optimize the management of both incoming and outgoing communications, thereby boosting overall efficiency and elevating the customer experience.
Positioned within the realm of cloud telephony software, CallerDesk provides a suite of communication tools suitable for businesses of all sizes and is especially beneficial for sectors that experience a high volume of customer calls, including customer support, sales, marketing, and service-oriented industries. The platform serves as an excellent resource for teams aiming to simplify repetitive tasks associated with call management, keep tabs on customer interactions, and evaluate communication metrics in real-time, ultimately leading to more informed decision-making.
Key Features of CallerDesk:
IVR (Interactive Voice Response) System: Empowers businesses to automate their responses and effectively direct calls to the right departments or agents.
Call Automation: Enhances the efficiency of both incoming and outgoing calls while reducing manual effort and errors. Additionally, the platform offers comprehensive analytics tools to help businesses measure performance and identify areas for further improvement.
Description
Our carrier-grade Session Border Controller (SBC) and cloud telephony solutions are designed for high performance and scalability, catering to the needs of communication service providers and SMS aggregators with our mobile OTT solution and A2P SMS platform. We also provide secure communication platforms that enhance real-time business collaboration for enterprises. Our comprehensive white-label offerings enable you to deliver cloud telephony services under your own brand identity. With a targeted focus on the IP-based communication sector, we offer a diverse range of products that encompass everything from backbone infrastructure to supporting middleware components. We simplify the process for termination clients by converting their rate plan formats into a native format efficiently. Our system allows for effortless uploading of VoIP rate plans, which are then transformed into the appropriate templates automatically. Additionally, all templates undergo automatic conversion to ensure they align with the native rate plan format seamlessly, and our technology is designed to prevent call drops by ensuring that user account balances do not fall into the negative. This suite of features positions us as a leader in the communication technology space, providing robust solutions tailored to modern business needs.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
REVE SMS Platform
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CallerDesk
Founded
2016
Country
India
Website
callerdesk.io
Vendor Details
Company Name
REVE Systems
Founded
2003
Country
Singapore
Website
www.revesoft.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No