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Description
Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.
Description
Poli Digital is an innovative cloud-based platform that facilitates customer communication and sales for small to medium enterprises. By consolidating channels such as WhatsApp, Instagram, Facebook Messenger, and website chat into a unified interface, it enables teams to handle customer interactions, sales activities, and support tasks with enhanced effectiveness.
Among its numerous features are multi-agent support, shared inboxes, a built-in CRM with sales pipelines, lead management capabilities, workflow automation, bulk messaging options, comprehensive reporting, analytics, and AI-driven agents designed for customer support and lead qualification.
Furthermore, Poli Digital offers seamless integration with the official WhatsApp Business Platform, provides APIs for smooth system integrations, maintains conversation histories, supports customer segmentation, includes audio transcription capabilities, and enhances conversation management through AI.
This platform not only aims to elevate the customer experience but also focuses on boosting productivity, streamlining sales operations, and enabling businesses to scale their communication across various digital channels effectively. Ultimately, Poli Digital empowers organizations to harness the power of digital communication, making them more competitive in the marketplace.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$15 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$150/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Callbell
Founded
2018
Country
France
Website
www.callbell.eu/en/
Vendor Details
Company Name
Poli Digital
Founded
2018
Country
Brazil
Website
poli.digital
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No