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features
design
support

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Write a Review

Description

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

Description

Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CallMiner Eureka No 
Cogent No 
Time Machine No 

Integrations

CallMiner Eureka Yes 
Cogent Yes 
Time Machine Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

7twenty

Founded

2007

Country

Israel

Website

callwatch.pro/

Vendor Details

Company Name

Provana

Country

United States

Website

www.provana.com/call-center-speech-analytics

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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