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Description

CallView360® provides comprehensive conversion tracking essential for both your digital and direct response marketing endeavors. With its tracking and analytics software, you can efficiently monitor and report calls and texts directed to your business, utilizing a wealth of data points, AI-enhanced analytics, and tailored reporting options. This tool enables you to gain immediate insights and accurately calculate your return on investment through highly personalized reports. By leveraging customer behavior data, you can gain a clearer understanding of your clientele, determine which marketing campaigns are effective, and assess the significance of every inbound call and text. It allows for seamless viewing and filtering of crucial call tracking information, enabling quick tracking and attribution of incoming calls. Don’t hesitate to inquire today about instant marketing attribution that works in conjunction with your inbound calls and texts. Are you aware of the origins of your calls? With dynamic tracking numbers that can be integrated into your website, landing pages, and various advertising formats, CallView360® enables you to trace calls back to their source and provides detailed reports on their origins. Understanding this data can significantly enhance your marketing strategies and improve overall business performance.

Description

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Allworx Verge No 
Amazon Connect No 
AudioCodes Software-Defined Voice Network No 
Avaya Aura No 
Cisco AnyConnect No 
ClearPass No 
Comcast Business VoiceEdge No 
FreePBX No 
KANDY No 
LiveVox No 
MiVoice Business No 
NEC ProgrammableFlow No 
NetFortris Comm-unity No 
Q-Suite No 
Topbox No 
VICIdial No 
Zultys ZAC No 

Integrations

Allworx Verge Yes 
Amazon Connect Yes 
AudioCodes Software-Defined Voice Network Yes 
Avaya Aura Yes 
Cisco AnyConnect Yes 
ClearPass Yes 
Comcast Business VoiceEdge Yes 
FreePBX Yes 
KANDY Yes 
LiveVox Yes 
MiVoice Business Yes 
NEC ProgrammableFlow Yes 
NetFortris Comm-unity Yes 
Q-Suite Yes 
Topbox Yes 
VICIdial Yes 
Zultys ZAC Yes 

Pricing Details

$135 per month
Free Trial No 
Free Version No 

Pricing Details

Flexible licensing
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dial 800

Founded

1989

Country

United States

Website

www.dial800.com/products/callview360/

Vendor Details

Company Name

OrecX

Founded

2006

Country

United States

Website

www.orecx.com

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording Yes 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording Yes 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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