Compare CallTrackingMetrics vs. Intrado Cloud Contact Center

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Equip call center agents and administrators with the essential tools required for delivering exceptional service consistently. Intrado Cloud Contact Center, previously known as West Cloud Contact, serves as a comprehensive contact center solution that enables your team to utilize advanced call management and analytics features effectively. This platform supports unlimited user scalability while providing enhanced agility and control that surpass outdated telephony systems. Being a cloud-based service eliminates the need for investing in, upgrading, and maintaining intricate on-site systems, as built-in disaster recovery comes at no additional cost or hardware prerequisites. With this service, you can adeptly manage fluctuating or peak call volumes, gaining a competitive edge while ensuring customer satisfaction. Additionally, Cloud Contact alleviates the burden on helpdesk and support personnel, allowing for seamless integration of distributed contact centers, including both traditional facilities and remote workers. All users benefit from full access to centralized management and reporting capabilities, streamlining operations and fostering efficiency. This comprehensive approach ultimately leads to improved customer interactions and operational success.