Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.
Description
The Cloud CRM software offers a fully online solution that is both functional and cost-effective for managing call and contact centers, eliminating the need for on-site hardware purchases and reliance on specialized technicians for installation and upkeep. Users can create an unlimited number of accounts, allowing for the development of simple or complex call and contact centers across multiple locations. The operator panel is user-friendly and facilitates effective management of both incoming and outgoing calls, with additional features for sending SMS, faxes, and emails to enhance telecommunications operations. Administration and oversight of the entire call and contact center can be conducted online, whether for inbound services integrated with the cloud CRM or for outbound sales and telemarketing efforts. This system is designed to minimize waiting times between calls, streamline appointment management, and support agents and sales teams in closing orders efficiently. With such comprehensive capabilities, organizations can optimize their communication processes and improve overall productivity.
API Access
Has API
No
API Access
Has API
No
Integrations
Five9
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CallTower
Founded
2002
Country
United States
Website
www.calltower.com
Vendor Details
Company Name
WatsON
Founded
2011
Country
Italy
Website
www.easycallcloud.com
Product Features
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telecom Expense Management
Billing for Data
No
Billing for Voice
No
Call Monitoring
No
Chargeback Tracking
No
Contract Negotiation
No
Fixed Line Compatibility
No
Internal Cost Allocation
No
Mobile Line Compatibility
No
Usage Reporting
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes