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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CallToSale is a comprehensive software solution and managed service tailored for retailers utilizing Shopify and Shopify POS, effectively linking various marketing sources, phone interactions, and website forms to track identifiable sales both online and in physical stores. In conjunction with CallRail's call tracking capabilities and HighLevel's lead management, it allows for the transmission of eligible conversion events and revenue data to associated advertising platforms. The service offers different plans that encompass initial setup and ongoing monitoring, with enhanced reporting and customer follow-up functionalities available in the premium tiers. The matching process for sales attribution is contingent upon the availability of customer information, their consent, and the specific rules set by the platforms. To utilize CallToSale, a Shopify or Shopify POS account is mandatory, with the starting price for the Connect plan being $399 USD per month, along with a $199 setup fee; this plan necessitates existing subscriptions to both CallRail and HighLevel, while the higher-tier plans include these tools as part of their offerings. Overall, CallToSale aims to streamline the sales tracking process for retailers, enhancing their ability to analyze customer interactions and improve marketing strategies.

Description

Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

No images available

Integrations

Shopify Yes 
CallRail Yes 
GoHighLevel Yes 
Shopify POS Yes 

Integrations

Shopify Yes 
CallRail No 
GoHighLevel No 
Shopify POS No 

Pricing Details

$399/month
Connect costs $399 USD per month plus a $199 setup fee and requires separate paid CallRail and HighLevel subscriptions. Higher plans include CallRail and HighLevel. Plans include setup and ongoing monitoring; reporting and customer follow-up features are available on higher tiers.
Free Trial No 
Free Version No 

Pricing Details

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallToSale

Website

www.calltosale.com

Vendor Details

Company Name

Bodanius

Founded

2021

Country

United States

Website

ticketline.app/en/

Product Features

Marketing Attribution

Attribution Modeling No 
Audience Segmentation No 
Conversion Tracking No 
Cross-Channel Attribution No 
Customer Journey Mapping No 
Multi-Touch Attribution No 
Predictive Analytics No 
ROI Tracking No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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