Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CallToSale is a comprehensive software solution and managed service tailored for retailers utilizing Shopify and Shopify POS, effectively linking various marketing sources, phone interactions, and website forms to track identifiable sales both online and in physical stores. In conjunction with CallRail's call tracking capabilities and HighLevel's lead management, it allows for the transmission of eligible conversion events and revenue data to associated advertising platforms. The service offers different plans that encompass initial setup and ongoing monitoring, with enhanced reporting and customer follow-up functionalities available in the premium tiers. The matching process for sales attribution is contingent upon the availability of customer information, their consent, and the specific rules set by the platforms. To utilize CallToSale, a Shopify or Shopify POS account is mandatory, with the starting price for the Connect plan being $399 USD per month, along with a $199 setup fee; this plan necessitates existing subscriptions to both CallRail and HighLevel, while the higher-tier plans include these tools as part of their offerings. Overall, CallToSale aims to streamline the sales tracking process for retailers, enhancing their ability to analyze customer interactions and improve marketing strategies.
Description
Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
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Screenshots View All
No images available
Pricing Details
$399/month
Connect costs $399 USD per month plus a $199 setup fee and requires separate paid CallRail and HighLevel subscriptions. Higher plans include CallRail and HighLevel. Plans include setup and ongoing monitoring; reporting and customer follow-up features are available on higher tiers.
Free Trial
No
Free Version
No
Pricing Details
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CallToSale
Website
www.calltosale.com
Vendor Details
Company Name
Bodanius
Founded
2021
Country
United States
Website
ticketline.app/en/
Product Features
Marketing Attribution
Attribution Modeling
No
Audience Segmentation
No
Conversion Tracking
No
Cross-Channel Attribution
No
Customer Journey Mapping
No
Multi-Touch Attribution
No
Predictive Analytics
No
ROI Tracking
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No