Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Make a single request through CallMultiplier or visit our website to submit your text message, and we will promptly enhance it and send your critical recorded voice or mass text communication to everyone in your group. CallMultiplier is designed to disseminate vital information swiftly and effectively for all kinds of groups, regardless of their size. We are at your service whenever you require assistance. Be it late on a Saturday night or early on a Tuesday morning, you can connect with a dedicated CallMultiplier representative in our Oklahoma City office, who is ready to assist you! Experience our service without any risk! We are so confident that our voice broadcasting and mass texting solutions will satisfy your needs that we offer a full refund of your payment if you decide to cancel for any reason within the first 30 days. Your time is valuable, and when you have a crucial message to share with your group, CallMultiplier is here to provide a seamless solution that allows you to communicate more efficiently than ever before. With our reliable service, getting your message out has never been easier.
Description
Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.
API Access
Has API
Yes
API Access
Has API
No
Integrations
CRM Software™
No
PMS Cloud
No
Pricing Details
$7.99 per month
Free Trial
No
Free Version
No
Pricing Details
50e
50e/ month/ user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CallMultiplier
Founded
1995
Country
United States
Website
www.callmultiplier.com
Vendor Details
Company Name
Exelysis
Founded
2013
Country
Greece
Website
www.exelysis.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Softphone
Audio / Video Conferencing
Yes
Call Logging
Yes
Call Recording
Yes
Call Transfer
Yes
Caller Identification
Yes
Chat / Messaging
Yes
Contact Management
Yes
Fax Management
No
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
No
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
Yes
Voice Mail
Yes