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features
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support

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Description

CallCenterHosting offers cloud-based solutions that are packed with advanced features, contributing significantly to your business's success. The effectiveness of a call center is largely determined by the performance of its dialer and its ability to reach out to customers effectively. The choice of dialers is influenced by the number of agents on hand and the scale of outreach required. These cloud solutions empower agents with essential tools and information to engage effectively with customers. The advent of cloud technology has revolutionized the call center sector, introducing innovative solutions that maximize the potential of customer service through cloud-hosted systems. By utilizing toll-free and virtual numbers, businesses can effectively communicate and promote their products or services to prospective clients. Maintaining consistent communication with customers is crucial for achieving business objectives. Organizations are continuously seeking methods to enhance their accessibility, ensuring that customers can easily connect with them for support and assistance.

Description

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CommunityWFM No 
Oreka TR No 
Sedric AI No 
Solutions by Text No 
SpeechIQ No 

Integrations

CommunityWFM Yes 
Oreka TR Yes 
Sedric AI Yes 
Solutions by Text Yes 
SpeechIQ Yes 

Pricing Details

$7.49 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallCenterHosting

Founded

2004

Country

United Kingdom

Website

www.callcenterhosting.com

Vendor Details

Company Name

LiveVox

Founded

2000

Country

United States

Website

www.livevox.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections No 
Payment Plans Yes 
Transaction Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management Yes 

Alternatives

Alternatives

T-Max Predictive Dialer Reviews

T-Max Predictive Dialer

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