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Average Ratings 0 Ratings

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ease
features
design
support

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Description

CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.

Description

The PBX Call Tarifficator, developed by DCS Laboratory, is a specialized accounting and billing software that processes SMDR data from mini-PBX systems after each call concludes. This program meticulously analyzes the call information, reformats it for database storage, and securely saves it to disk. A connection to a mini-PBX is necessary, which can be established either through a serial port or a local network. Additionally, the software is capable of calculating call expenses based on predefined tariff tables that take into account both the call’s direction and duration. Users have the ability to access call records, generate various reports, and export data as needed. In today's fast-paced business landscape, Computer Telephony Integration (CTI) has become a crucial component for enhancing operational efficiency. DCS Laboratory provides a suite of proprietary CTI solutions that are recognized for their exceptional value in the telecommunications sector. Among these offerings is the PBX Call Tarifficator product line, which has gained popularity among numerous businesses and organizations utilizing office PBXs for their communication needs. This widespread adoption highlights the effectiveness and reliability of the software in managing telecommunication expenses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
VMware ESXi

Integrations

Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
VMware ESXi

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DAFQUEST

Founded

2012

Country

Spain

Website

www.dafquest.com/callbroker_report_view.html

Vendor Details

Company Name

DCS Laboratory

Founded

1992

Country

Moldova, Republic Of

Website

www.dcslab.net/rus/products/pbx_call_tarifficator_lite

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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