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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.

Description

LDAP Plus AD Help Desk Professional Tool serves as a robust solution for managing Active Directory and LDAP, offering extensive features for administration and reporting. This versatile tool empowers users to effectively manage accounts, control permissions, and handle user account status, as well as oversee other directory systems within a network. It generates comprehensive reports for both LDAP and Active Directory, which are invaluable for ensuring compliance with regulations such as SOX and HIPAA, while also aiding in management oversight. Designed with user-friendliness in mind, it provides help desk staff and administrators with a unified interface, simplifying the administration process for both systems. The tool boasts an intuitive Windows-style interface that facilitates the generation of reports for AD and LDAP, which can be printed or exported in multiple formats, including Excel, CSV, and LDIF. Additionally, it includes a user-friendly wizard for scheduling reports, compatible with both Windows Scheduler and Linux Cron, making it even easier to automate report generation for ongoing oversight. This comprehensive approach not only enhances the efficiency of administrative tasks but also streamlines compliance monitoring for organizations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

LDAP Yes 
Active Directory No 
Adobe Acrobat Yes 
Cisco Unified Communications Manager Yes 
Innvikta No 
Microsoft Excel Yes 
VMware ESXi Yes 

Integrations

LDAP Yes 
Active Directory Yes 
Adobe Acrobat No 
Cisco Unified Communications Manager No 
Innvikta Yes 
Microsoft Excel No 
VMware ESXi No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$795 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DAFQUEST

Founded

2012

Country

Spain

Website

www.dafquest.com/callbroker_report_view.html

Vendor Details

Company Name

LDAPSoft

Country

United States

Website

ldapsoft.com/ldapplusad.html

Product Features

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

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