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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.

Description

Effortlessly combine billing and guest information with FCS Gateway, a sophisticated gateway and call accounting tool. This solution boasts a centralized platform that simplifies intricate interface demands and integrations for its users. Additionally, FCS Gateway is equipped with multi-language functionality, making it accessible to a diverse range of industry professionals. With the convenience of remote access, users can conduct reporting and maintenance from virtually anywhere at any time. FCS Gateway not only enhances billing and guest data integration but also serves as a comprehensive solution offering call accounting, billing, and extensive interface capabilities compatible with all leading PMS and PABX systems available today. Furthermore, it provides hosted billing options for various services, including call billing, mini-bar charges, food and beverage services, video rentals, internet access, and bundled billing solutions. The system also supports integration with other third-party applications, ensuring a smooth billing process with the PMS. This makes FCS Gateway an invaluable asset for businesses looking to streamline their operations and improve efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Yes 
Cisco Unified Communications Manager Yes 
LDAP Yes 
Microsoft Excel Yes 
VMware ESXi Yes 

Integrations

Adobe Acrobat No 
Cisco Unified Communications Manager No 
LDAP No 
Microsoft Excel No 
VMware ESXi No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

DAFQUEST

Founded

2012

Country

Spain

Website

www.dafquest.com/callbroker_report_view.html

Vendor Details

Company Name

FCS Computer Systems

Founded

1982

Country

Singapore

Website

fcscs.com/more-solutions/

Product Features

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Product Features

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management No 
Who Answered Log No 

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