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Average Ratings 4 Ratings

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support

Description

Call SWEET! Call Accounting offers essential insights for optimizing your business operations effectively. With comprehensive reporting on all incoming, outgoing, and internal calls, you can assess your telecommunications activities from various perspectives. It allows you to monitor specific details related to individual extensions, departments, or multiple locations, enabling you to implement necessary adjustments to enhance productivity and efficiency at all levels. Save valuable time by setting up automatic delivery of the reports you require, whether daily, weekly, monthly, or as a one-time occurrence. Incorporating contact center analysis into your regular workflow is made easier with the convenience of scheduled reports. Access Call SWEET! through any web browser, empowering remote employees and managers to generate critical reports right from their home offices. With just a few clicks, you can obtain instant reports, and you have the flexibility to export any report in PDF or Excel format for further analysis or sharing. This user-friendly approach ensures that you remain informed and agile in your business decisions.

Description

CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

APIANT No 
Enthu.ai No 
HubSpot Customer Platform No 
Influx MD No 
Insightly No 
Integrate.io No 
KonnectzIT No 
Lead Docket No 
Liine No 
NinjaCat No 
Outdoo AI No 
Repozix No 
Sakari No 
Salesforce No 
Sunwave No 
Supermetrics No 
TextDeliver No 
Unbounce No 
WordPress No 
Workers by Delos No 

Integrations

APIANT Yes 
Enthu.ai Yes 
HubSpot Customer Platform Yes 
Influx MD Yes 
Insightly Yes 
Integrate.io Yes 
KonnectzIT Yes 
Lead Docket Yes 
Liine Yes 
NinjaCat Yes 
Outdoo AI Yes 
Repozix Yes 
Sakari Yes 
Salesforce Yes 
Sunwave Yes 
Supermetrics Yes 
TextDeliver Yes 
Unbounce Yes 
WordPress Yes 
Workers by Delos Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$45.00/month
Call Tracking - $45/ mo.
Marketing Analytics - $95/mo.
Conversation Analytics - $95/mo.
Analytics Suite - $145/mo.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DATEL Software Solutions

Website

www.datel-group.com/solutions/call-sweet

Vendor Details

Company Name

CallRail

Founded

2011

Country

United States

Website

www.callrail.com

Product Features

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring No 
Call Volume Yes 
Caller Identification No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management No 
Who Answered Log No 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management No 
Prospecting Tools No 
Source Tracking Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Online Form Builders

Artificial Intelligence No 
Assign Roles / Permissions No 
Collaboration Tools No 
Conversational Forms No 
Data Tables No 
Drag & Drop / No Code No 
Export to PDF No 
HIPAA Compliant No 
Import Existing Forms No 
Mobile Forms No 
Offline Forms No 
Pre-made Templates No 
Quizzes / Questionnaires No 
Reporting / Data Visualization No 
Signup Forms No 
Surveys No 

Revenue Intelligence

Actionable Insights Yes 
Alerts / Notifications Yes 
CRM Interactions No 
Call Scoring Yes 
Conversation Intelligence Yes 
Dashboard Yes 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions Yes 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

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