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Description
Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.
Description
Monitor all phone interactions originating from digital and advertising platforms through call analytics to identify which sources generate the highest-converting calls. Uphold product quality standards by reviewing these calls, enhancing your market efficiency, and ensuring robust quality assurance. Provide valuable insights that lead to a positive return on investment for clients while transforming discussions into successful conversions by connecting with numerous businesses and agencies. The Call Forwarding service empowers you to operate remotely without losing track of significant phone calls, offering your business the essential agility to optimize transactions in a fast-paced environment. Capture crucial information effortlessly by recording calls, allowing you to stay informed about customer feedback and ensuring that no vital action items are overlooked. Additionally, dynamic number insertion allows for real-time changes to your business phone numbers on your website based on the source of online marketing, thereby enabling marketers to pinpoint which specific marketing efforts attracted the most visitors. Such comprehensive tracking and analysis not only streamline communication but also significantly enhance overall marketing strategies.
API Access
Has API
API Access
Has API
Integrations
Azure Synapse Analytics
Genesys Cloud CX
Microsoft Azure
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7.99 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Call Journey
Founded
2009
Country
Australia
Website
www.calljourney.com
Vendor Details
Company Name
FreeCallTracking AI
Founded
2020
Country
United States
Website
freecalltracking.ai/
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking