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Description
Our software provides insights into who is reaching out to your business and which employees they are engaging with. You can easily identify the calls made by your staff, ensuring you remain informed about their efforts, the efficiency of your incoming call groups, and any inquiries from customers. With our solution, you can eliminate the uncertainty surrounding call interactions, as we handle all the details for you. Our software stands out due to our extensive experience in the industry, having developed Call Accounting Software since 1989 and supporting numerous businesses like yours. We recognize the critical information you require from your call reports and are adept at delivering it effectively. To further enhance your experience, we offer comprehensive online FAQ Help Screens along with live or remote technical support, ensuring your system consistently meets or exceeds your expectations. Should you ever encounter technical difficulties, rest assured that we are always ready to assist you promptly. We are committed to your satisfaction and the success of your business.
Description
Gain complete insight into your organization's telephone call metrics through dynamic graphical web reports. Create personalized live dashboards featuring detailed call statistics that enhance your business intelligence efforts. Whenever a call is placed to or received by your organization, your phone system generates a small log that captures essential details about the interaction. This log typically includes at least the date and time of the call, its length, and the originating and receiving phone numbers. Call logging refers to the process of gathering and analyzing these logs, followed by providing statistical presentations and reports based on them. The formats and methods for collecting call logs can vary significantly among different phone systems, making their interpretation a specialized skill. Fortunately, with our extensive experience across more than 250 distinct phone systems, our solutions simplify this complexity. As a result, regardless of your phone system's configuration, your call data is displayed in a clear and universally understandable format, ensuring accessibility for all users. This ease of understanding empowers organizations to make informed decisions based on their communication patterns.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Comm One
Website
www.commone.com
Vendor Details
Company Name
Tri-Line
Founded
1999
Country
United Kingdom
Website
www.tri-line.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log