Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
The process of managing gage calibrations or verifications involves not only scheduling but also maintaining thorough historical records of all related activities. Key components include conducting Measurement System Analysis, which encompasses various aspects like GRR, Stability, Bias, Linearity, and Attribute Crosstab. A crucial part of this process is to document before and after readings throughout the gage's operating range. The calibration schedule can be determined based on either a time interval or the frequency of gage usage. Additionally, it is important to link external documents, such as calibration certificates, to the respective calibration records for easy reference. The calibration procedure should allow for customizable steps necessary for gage calibration, including fields defined by the user. To ensure data integrity, there should be options in place to limit edits to existing calibration records, while an audit trail feature should track the history of record changes prior to any edits. Furthermore, it is essential to allow for the rescheduling of gage calibration due dates that might coincide with holidays or weekends. Lastly, implementing flexible report filtering options will facilitate easy access to information based on parameters such as overdue calibrations, date ranges, gage IDs, and specific locations. This comprehensive approach ensures accurate and efficient management of gage calibration processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
No
Linc
No
Pricing Details
$15000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
Pister Group
Founded
1982
Country
Canada
Website
www.pister.com/gage-calibration-management.html
Product Features
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Calibration Management
Calibration Instructions
Yes
Calibration Schedules
Yes
Compliance Management
Yes
Device History
Yes
Due Date Tracking
Yes
Gage Management
Yes
Label Printing
Yes
Measurement Readings
Yes
Multi-Station Management
Yes
Out-of-Tolerance Notification
No
Statistical Data Reporting
Yes