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Average Ratings 4 Ratings
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Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
LIMSey is a cloud-based laboratory information management system (LIMS) for engineering and manufacturing test labs. Most LIMS platforms target clinical diagnostics, pharmaceutical research, or genomics. LIMSey is built for physical test labs inside manufacturers: appliance, automotive, packaging, aerospace, and industrial equipment.
Capabilities include a test request intake portal, job and task tracking on configurable kanban boards, sample tracking with chain of custody and barcode labeling, automated resource scheduling, equipment and calibration management, training records, template-driven test reports in PDF or Excel, and dashboards for turnaround time, throughput, and equipment utilization.
The AutoScheduler works from capability matrices for personnel and instruments, task durations, and job priorities. It assigns the soonest qualified resource to each task and recalculates the schedule when priorities, durations, or availability change. Calibration records support reverse traceability, so when an instrument fails its as-found check every affected job is identifiable immediately.
Architecture: multi-tenant SaaS on AWS in US regions, browser-based with no client install or plugins, and multi-availability-zone database replication with daily automated backups.
Integrations: REST API, single sign-on, CSV and Excel import and export, BI tool read access, and automated email notifications.
Security: encryption in transit and at rest, role-based permissions with per-module granularity, and a complete audit trail recording user, timestamp, and prior value for every change. Supports ISO 17025 requirements including document control, corrective action, and equipment traceability. Hosted in ISO 27001 certified data
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
No
Linc
No
Pricing Details
$15000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
LIMSey
Founded
2016
Country
United States
Website
www.limsey.com
Product Features
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Calibration Management
Calibration Instructions
Yes
Calibration Schedules
Yes
Compliance Management
Yes
Device History
Yes
Due Date Tracking
Yes
Gage Management
No
Label Printing
Yes
Measurement Readings
Yes
Multi-Station Management
No
Out-of-Tolerance Notification
No
Statistical Data Reporting
No
Lab Inventory Management
Barcode Scanning
No
Expiration Date Management
No
Purchasing
No
Reorder Management
No
Sample Management
Yes
Supply Management
Yes
Usage Tracking
Yes
Vendor Management
No
LIMS
Audit Trail
Yes
Certificates of Analysis
Yes
Data Import / Export
Yes
Electronic Laboratory Notebook
Yes
Inventory Management
No
Lab Instrument Interface
No
Reporting & Statistics
Yes
Sample Tracking
Yes
Specification Management
Yes
Workflow Management
Yes
