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Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
Gaugelog is a sophisticated calibration management tool designed specifically for quality managers in ISO 9001 manufacturing firms, who often oversee up to 10,000 measurement devices. The setup process begins effortlessly with an existing spreadsheet, allowing users to upload their data without needing to clean up messy columns. The import feature employs AI technology to analyze the column headers only once; thereafter, the data processing is entirely deterministic, ensuring that the same input yields the same output consistently. This system maintains a register that monitors due dates and sends escalating email notifications at intervals of 30, 14, and 7 days prior to the due date, on the due date itself, and weekly thereafter for overdue items, along with a test button to demonstrate the alert functionality. Calibration records are meticulously documented, capturing both as-found and as-left results, while any failed calibration initiates a guided out-of-tolerance workflow that aligns with ISO 9001 clause 7.1.5. Additionally, certificates can be customized with the customer’s logo on each plan, and users can effortlessly export an audit pack that includes the register status, due lists, out-of-tolerance closures, and an index of certificates with just one click. The pricing structure is based on a per-gauge model, allowing for unlimited users across all plans, with a complimentary option available for managing up to 30 gauges, making it accessible for various organizational needs. This flexibility ensures that both small and large companies can efficiently manage their calibration processes without overwhelming complexity.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
No
Linc
No
Pricing Details
$15000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
$0; paid from $49/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
Gaugelog AS
Founded
2026
Country
Norway
Website
gaugelog.com
Product Features
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Calibration Management
Calibration Instructions
No
Calibration Schedules
No
Compliance Management
No
Device History
No
Due Date Tracking
No
Gage Management
No
Label Printing
No
Measurement Readings
No
Multi-Station Management
No
Out-of-Tolerance Notification
No
Statistical Data Reporting
No
