Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.
Description
Plannam is a consultancy and software provider specializing in workforce management, assisting businesses in improving their planning, scheduling, and management processes. Their modular SaaS platform, enhanced by AI optimization, guarantees adherence to legal standards, simplifies time tracking and shift management, and provides employees with self-service options. Targeting mid-sized and large enterprises aiming to cut workforce expenses while enhancing operational oversight, Plannam delivers a cohesive solution that combines strategy, cutting-edge technology, and continuous support from a single partner. This integrated approach not only fosters efficiency but also helps organizations adapt to evolving workforce dynamics.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Qmatic Experience Cloud
Yes
Qmatic Orchestra
Yes
Qwaiting
Yes
Integrations
Qmatic Experience Cloud
No
Qmatic Orchestra
No
Qwaiting
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Calabrio
Founded
1995
Country
United States
Website
www.calabrio.com/products/workforce-management/
Vendor Details
Company Name
Plannam
Founded
2022
Country
Spain
Website
plannam.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No