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support

Description

A beautifully crafted digital solution becomes ineffective if it lacks efficient management capabilities. In a bid to compete with online digital businesses, traditional brick-and-mortar retailers are vigorously transitioning to digital platforms. However, this rush often results in a plethora of disconnected solutions that struggle to rival an integrated suite of diverse systems, leading to a state of disorder. This is precisely where the CX Manager® comes into play. The CX Manager® is a cloud-based platform that acts as the cornerstone of the Connected Experience. With its scalable and adaptable features, it serves as the ideal tool for overseeing, managing, and supporting all your current PoS systems. The intuitive web-based interface enables you to access your globally utilized PoS systems from any location, allowing for management and oversight at any time. Additionally, this flexibility provides the capability to perform maintenance promptly should any issues arise. Therefore, the CX Manager® not only streamlines operations but also enhances the overall efficiency of retail management.

Description

The Goliath Performance Monitor, equipped with advanced intelligence and automation, empowers IT professionals to predict, address, and document issues related to end-user experiences, no matter the location of IT workloads or users. It zeroes in on the three primary factors that typically trigger support tickets: initiating a logon, the logon procedure itself, and performance during sessions. This innovative technology aims to provide proactive alerts for potential end-user experience challenges before they arise, and if they do occur, it equips you with the necessary data for swift troubleshooting. Furthermore, it generates objective evidence through reports and historical metrics, ensuring there is tangible proof to substantiate corrective measures aimed at averting future complications. The Goliath Performance Monitor offers extensive and detailed visibility, enabling effective troubleshooting of VDI environments with the most thorough performance data at your disposal. Consequently, support teams and administrators can swiftly pinpoint the exact location of issues within the delivery infrastructure, thereby enhancing overall operational efficiency. This comprehensive approach not only resolves current challenges but also helps in fine-tuning systems for future stability.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon EC2 No 
Citrix Analytics No 
Microsoft 365 No 
Microsoft Hyper-V No 
Microsoft Power BI No 
Omnissa Horizon 8 No 
SAP HANA Yes 
SAP Store Yes 
Salesforce Yes 
Tableau No 
VMware Cloud No 
VMware vSphere No 

Integrations

Amazon EC2 Yes 
Citrix Analytics Yes 
Microsoft 365 Yes 
Microsoft Hyper-V Yes 
Microsoft Power BI Yes 
Omnissa Horizon 8 Yes 
SAP HANA No 
SAP Store No 
Salesforce No 
Tableau Yes 
VMware Cloud Yes 
VMware vSphere Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AMERIA

Founded

2001

Country

Germany

Website

ameria.de/en/cxmanager/

Vendor Details

Company Name

Goliath Technologies

Country

United States

Website

goliathtechnologies.com/software/goliath-performance-monitor/

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Performance Testing

API Testing No 
Benchmarking No 
Cross Browser Testing No 
Debugging No 
Historical Reporting No 
Load Testing No 
Mobile Testing No 
Parallel Testing No 
Regression Testing No 
UI Testing No 
Web Testing No 

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