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Description
Enhance the satisfaction of your clients and collaborators by offering a customized, self-service experience portal and mobile application that integrates effortlessly with your CRM, ERP, and customer support systems. Set up a customer-centric portal using pre-designed templates that offer adaptable layouts, optional widgets, and linked forms. Allow customers to submit and monitor support requests, explore knowledge base articles, and access product information. Develop a branded, user-friendly mobile app that provides a straightforward self-service experience tailored to your customers' needs. Keep users informed with timely notifications about support cases, renewals, and orders while also suggesting related products and services to boost cross-selling opportunities and revenue growth. This comprehensive approach not only strengthens customer engagement but also fosters loyalty and satisfaction.
Description
Streamline Your Customer Support Team with HelpSpace. This platform offers a unified inbox, various inbound channels, and customizable self-service sites, making it a favorite among users. Unified Inbox for Your Channels. All communications from different channels converge in one inbox, ensuring you are always informed about incoming tickets. Swift and Effective Responses. You can easily change ticket statuses, assign agents, or respond promptly to inquiries. Customizable Self-Service Sites. With HelpSpace, you can design multiple self-service sites tailored to your needs, whether it’s a blog, help center, or documentation. Effortless Self-Service Articles. Adding links to your self-service articles takes just a click, allowing you to save valuable time. Unlimited Customer Capacity. There's no limit to the number of tickets and customers you can manage. Multiple Communication Channels. The Pro plan allows your inbox to capture messages from up to five different channels. User-Friendly Interface. The platform boasts a clean, straightforward design that is incredibly easy to navigate. Quick Setup. Our onboarding process is designed to be simple and efficient, enabling you to get started in no time. Additionally, HelpSpace ensures that your customer support operations run smoothly, enhancing overall productivity.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MobileForce Software
Country
United States
Website
www.mobileforcesoftware.com
Vendor Details
Company Name
HelpSpace
Founded
2018
Country
Germany
Website
helpspace.io
Product Features
Channel Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management