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features
design
support

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Description

CSM's CXP (Citizen Experience Platform) is a suite of solutions that harness the power of technology to deliver an exceptional citizen experience. CSM has identified the best-in-class features to facilitate dialogue between citizens, governments. CXP combines the best of citizen-government relations with innovative technology. - Grievance and Feedback Management System Contact Center

Description

EQ Outreach stands as a reputable platform for digital and global case management. This platform is Toplevel’s secure software product, built on a Commercial Off-the-Shelf (COTS) model. As a certified solution compatible with Microsoft platforms, it offers strong and dependable digital and case management services on a worldwide scale. Outreach facilitates a variety of “channel shift” digital services that adhere to the UK Government's Digital by Default Service Standards and HMG’s Security Policy Framework. The system enhances digital interactions among customers, organizations, citizens, and businesses, ensuring that its technology views all users as collaborative partners rather than mere participants in a process. Consequently, Outreach is engineered to empower all involved parties to effectively collaborate and accomplish tasks across different organizational boundaries, fostering a seamless workflow. This innovative approach ultimately reinforces the platform's commitment to enhancing user experience and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 No 
Oracle CRM On Demand No 
Patchworks Yes 
SAP CRM No 

Integrations

Microsoft Dynamics 365 Yes 
Oracle CRM On Demand Yes 
Patchworks No 
SAP CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CSM Technologies

Founded

1998

Country

India

Website

www.csm.tech

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniti-toplevel.com/products/eq-outreach/

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

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