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Description
The CSG Advanced Convergent Platform™ (ACP) stands out as a reliable solution for cable billing, customer support, and business efficiency, firmly establishing itself as the leading option in the North American cable and DBS market. With our outsourced, fully operational customer care and billing system, we recognize that a frictionless customer experience is essential for both your success and ours. Our comprehensive platform facilitates the entire customer journey, from initial account setup to installations and upgrades. The pre-integrated design of ACP allows for agile billing and revenue management, enabling effortless scaling of your billing processes. By managing the complexities of system integration, we empower you to concentrate on enhancing customer satisfaction and expanding your business reach while we ensure your operations run smoothly. With CSG, you can rest assured that your billing needs are in expert hands.
Description
To ensure exceptional service to your customers, your utility collection office needs a billing solution that is both adaptable and user-friendly. Regardless of whether you're managing bills for electricity, water, natural gas, or other services, the VIP Utility Billing software is designed to streamline the entire billing process. This platform is utilized by various agencies, demonstrating its flexibility to accommodate even the most intricate billing calculations and rate structures. It offers detailed insights into accounts and bills related to individual customers or landlords. Customers can conveniently manage their accounts through online bill presentations, email notifications for billing, web payments, and updates via email or text. All necessary customer information can be accessed from a single menu option, enhancing efficiency. Additionally, the system allows for customizable deposit processing that aligns with your specific policies. With easily filtered grids, you can tailor the data display and seamlessly export it to applications like Excel and Word, ensuring a smooth operational experience. Furthermore, the comprehensive nature of the software provides a robust solution to meet the evolving needs of your utility office.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CSG
Founded
1994
Country
United States
Website
www.csgi.com/products/advanced-convergent-platform/
Vendor Details
Company Name
SoftwareSolutions
Country
United States
Website
www.mysoftwaresolutions.com/solutions/utility-billing
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
