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Average Ratings 0 Ratings
Description
CRMSix is a versatile cloud-based customer relationship management system that integrates sales and customer support processes within a single platform. It equips support teams with tools to oversee cases, engage in live chat, manage customer interactions, and curate knowledge-base materials, while enabling sales teams to monitor contacts, leads, pipeline progress, quotes, invoices, and sales forecasts. By unifying customer records, it merges service histories with sales activities, and offers customizable workflows to streamline routine tasks and follow-ups. The platform is enhanced with AI-powered assistants, analytical reporting features, role-specific access controls, and comprehensive audit logs. Designed for organizations with customer-facing teams, it facilitates a collaborative environment for addressing inquiries, pursuing sales opportunities, and nurturing customer relationships. Additionally, administrators can leverage the documented API and Model Context Protocol (MCP) support to seamlessly integrate workflows with external tools, enhancing the platform's adaptability and functionality for various business needs. This ensures that teams can efficiently work together to deliver an improved customer experience.
Description
Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon
No
Claude
Yes
Facebook Messenger
No
Google Calendar
Yes
Google Tasks
Yes
LINE
No
Microsoft Entra ID
Yes
Model Context Protocol (MCP)
Yes
Okta
Yes
Razorpay
Yes
Integrations
Amazon
Yes
Claude
No
Facebook Messenger
Yes
Google Calendar
No
Google Tasks
No
LINE
Yes
Microsoft Entra ID
No
Model Context Protocol (MCP)
No
Okta
No
Razorpay
No
Pricing Details
$12/user/month
Starter costs $12 per user per month, billed annually. Growth costs $20 per user per month, billed annually. A 14-day free trial is available.
Free Trial
Yes
Free Version
No
Pricing Details
$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CRMSix
Founded
2018
Country
India
Website
crmsix.com
Vendor Details
Company Name
Sobot
Country
Singapore
Website
www.sobot.io
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No