Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Your service department must be responsive to customers' needs and provide transparency. CRM for SYSPRO was designed for distributors and manufacturers. It gives your teams the tools to provide better service and assistance at every stage of your customers' journey, from initial purchase to becoming advocates.
CRM for SYSPRO was designed for distributors and manufacturers who rely on loyalty, operational efficiency, quality, and customer service. Our integrated solution pulls data from every customer interaction, SYSPRO and other connected systems to help you build a customer-centric company. Our unique solution includes all the features that you would expect from a CRM system, plus some tools specifically designed to support recalls of lotted or serialized products, manage warranty contracts, and facilitate remote and in-house maintenance.
Description
SERVTRAC is a robust software solution designed for the management of field service activities tailored for commercial equipment distributors, manufacturers, and independent service providers. This platform equips users with the necessary tools to enhance and evaluate various aspects such as mobile workforce efficiency, customer satisfaction, and service call effectiveness. Technicians benefit from immediate access to crucial information, including warranty validation, service history, technical documentation, and the availability of service parts, ensuring they can deliver top-notch service. By streamlining these processes, SERVTRAC ultimately contributes to improved operational performance and customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
Alumio
Yes
Built2Buy
Yes
Codeless Platforms Alerting Software
Yes
Codeless Platforms BPA Platform
Yes
Microsoft Excel
Yes
Microsoft PowerPoint
Yes
RoboDK
No
SYSPRO ERP
Yes
Skynamo
Yes
Tangentia TiA Gateway
Yes
Integrations
Alumio
No
Built2Buy
No
Codeless Platforms Alerting Software
No
Codeless Platforms BPA Platform
No
Microsoft Excel
No
Microsoft PowerPoint
No
RoboDK
Yes
SYSPRO ERP
No
Skynamo
No
Tangentia TiA Gateway
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SYSPRO
Founded
1978
Country
United States
Website
www.syspro.com
Vendor Details
Company Name
AMTECH Computer Services
Founded
1989
Country
United States
Website
www.amtechcs.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
Yes
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
Yes
Call Center Management
Yes
Contract Management
Yes
Customer Database
Yes
Inventory Control
Yes
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No